“Very good; staff on time; efficient; safe working practice.”
Mr O also gave us a rating of excellent
“Arrived punctually and as arranged. Confirmation of work to be carried out. Neat and tidy workmanship. Work completed on time and as agreed. Site clean.
We have now have an official Biosecurity policy in place for our business practices. Biosecurity is defined as a set of precautions that aim to prevent the introduction and spread of harmful organisms. These may be pests, pathogens or invasive species. We are committed to preventing the spread of pests and diseases. We are committed to complying with all legal requirements applicable to plant health and biosecurity, for example the Plant Health Act 1967 and Plant Heath Orders.
For details of our full policy, please click this link: Biosecurity Policy.
We also encourage our customers to read the following guide on Pests and Disease Symptom information from The Forestry Commission (FC-Pest-and-diseases-symptoms-panels_2016) who ask tree owners to report through the Forestry Commission’s online Tree Alert form if necessary.
We received the following feedback this weekend from Mr F, a customer in Tiverton, regarding a crown reduction we carried out on his Oak tree in January 2017. This job also involved the submission of a planning application to Mid Devon District Council for approval as the tree was covered by a tree preservation order. The works were carried out to manage the size and dominance of the tree over the garden.
“The three men that called did an excellent job and left everything clean and tidy. Would highly recommend. Thank you”
Customer satisfaction is at the heart of our business and we received the following feedback from Mr K, a customer in Exmouth, for some works carried out in January 2017 pruning an Apple tree:
“I was very impressed with the way in which the tree surgeon explained the aims of the pruning, then did exactly as he said. His attention to detail in shaping the tree was very professional; we now have a tree that looks superb and healthy. All prunings and bits and pieces were swept up and taken away. A very neat and competent piece of work. I will happily recommend EDTC to my friends and neighbours. “